Digital Service Delivery Mgr

Location : Location US-GA-Columbus
Posted Date 2 months ago(5/19/2020 10:20 AM)
# of Positions

Position Summary

The Digital Service Delivery Manager has full accountability for the end-to-end delivery solution process, which extends across the functions of plan, build and run. Responsible for all initiatives within their distinctive service domain. Manages the direction for teams responsible for planning, designing, developing, delivering and operating IT solutions for the business and customers; provides management direction and supervision for teams delivering solutions across both the business and IT; assists the Digital Service Director in developing long-range visionary strategic plans; analyzes trends in technology; analyzes the impact of emerging technologies on the business and provides assessments and solutions to address technology and business issues; manages financial resources of the company while ensuring the development of high-quality, low-cost technology solutions aligned with customer and business needs and establishes relationships with employees and key stakeholders (internal and external). Responsible for developing and running agile based work teams with the intent of delivering business value in every sprint.


Builds and sustains a trustworthy relationship across the digital organization; Sets overall guidelines and performance measurements for service domain; Ensures leadership skills are at a level where they can drive the teams to meet expectations

Works directly with the Digital Service Director to create strategic plans for the business’ future growth to ensure the digital organization is responsive to company growth and objectives; Prepares and submits budgets, strategic plans, estimates, forecasts, statistics, analysis and financial information in conjunction with ongoing business requirements, priorities, policies, and procedures

Assists the Digital Service Director in designing and implementing policies by establishing standards and procedures, measuring results against standards, and making necessary adjustments; directs the planning, development, implementation and ongoing support needs of integrated IT initiatives to support business strategies

Participates in business strategic planning and decision-making at the division level and may be involved to some extent in visionary strategic planning and decision-making for the organization; Leads business technology planning for assigned business domains/divisions in a highly technical and strategic area

Leads management activities and initiatives at the subdivision level and may direct management initiatives at the division level

Oversees services provided to assigned business domains; focuses on one or more business segments of moderate to high complexity; communicates frequently with portfolio domain leads, providing feedback and recommendations and interacts with executive management, providing strategic recommendations

Provides both business and technical leadership and vision, and leads the development of standards and decisions regarding changes to systems/applications

Assists the Digital Service Director in creating an integrated digital and information technology strategy /plan to support multiple business unit strategies, which may include analyzing new emerging technologies and translating implications of the new technology into an effective integrated IT strategy for multiple business units

Provides enabling technology solutions that make it easier for customers and suppliers to do business with the enterprise as well as increase revenue and profitability

Integrates high quality, low cost services across multiple businesses and customers

Allocates resources (budget and people) and directs the development and delivery of training for internal and external IT users to ensure productive use of existing and new systems

Champion of Agile based processes to drive speed to value

Provides fact based reporting of results; is measured to delivery of digital initiatives (scope, schedule and budget), and the business results including adoption, revenue growth, customer experience and cost efficiency targets

Is an advocate of change always looking to improve how we operate to better serve the company

Performs other duties as required


Education & Experience

Bachelor's Degree in Computer Science, Information Systems, or a related field and six to eight years of relevant technical or business experience or equivalent combination of education and experience.


Four years experience in a supervisory role or leading initiatives/solutions


Demonstrated ability to launch and deliver multiple IT projects on time and within budget


Experience implementing holistic management solutions; teamwork and interpersonal skills at all levels of management; analytical, problem solving, and conceptual skills


Experience leading a team; attention to detail and organization skills; ability to utilize metrics and data to improve service quality and team performance


Job Knowledge & Skills

  • Data Standards - Intermediate
  • SDLC -– Intermediate
  • Agile - Intermediate
  • Development Methodology & Procedures - Intermediate
  • Ability to multitask and manage in a cross- functional environment
  • Project management and agile methodologies and tools, resource management practices and change management techniques
  • Understands and stay current with industry trends, new managed service news, and cloud
  • computing models
  • Ability to present and explain technical information in a way that establishes rapport, persuades others, and gains understanding


Core Competencies

Action Oriented, Customer Focus, Adaptability, Listening, Ethics and Values, Integrity and Trust


Core Manager Competencies

Drive For Results, Building Effective Teams, Developing Direct Reports, Hiring and Staffing, Informing, Motivating Others


Functional Competencies

Business Acumen, Managing Through Systems, Negotiating, Strategic Agility, Conflict Management, Decision Quality, Command Skills


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