Local Account Executive, Columbus, GA

Location : Location US-GA-Columbus
Posted Date 1 month ago(5/26/2020 1:20 PM)
ID
2020-14288
# of Positions
1

Position Summary

The Company

Aflac Group

 

The Location

Columbus, GA

 

The Division

Aflac Group / US Sales Distribution

 

The Opportunity

Local Account Executive, EXC

 

Job Summary

 

Drives growth in the existing book of business through client-facing re-enrollment, up-sell/cross-sell activity and facilitates resolution of escalated service issues for key brokers and accounts.

Responsibilities

Principal Duties & Responsibilities

 

Responsible for contributing to sales growth goals through strong relationships with existing clients, and working collaboratively to develop solutions that improve enrollment growth opportunity.

 

In partnership with other market/sector sales professionals, proactively manages pre-renewal communications with the goal of enhancing re-enrollment effectiveness to drive persistence and profitability.

 

Responsible for recognizing cross sell and up-sell opportunities for new business and obtaining growth on the assigned block of business.

 

Attends/co-facilitates on-site, stewardship meetings to influence the renewal process; participates in finalist presentations and may offer pre-sale support.

 

Understands and leverages Aflac’s enrollment capabilities, services, and tools.

 

Develops and communicates ongoing enrollment strategy with both internal/external partners.

 

Works with career associates, brokers and clients to gather enrollment requirements, e.g.,

enrollment dates, number of employees, benefit participation rules, plans to be offered, type of systems currently used, SLA’s, enrollment type and key milestone dates.

 

Partners with sales representatives, provides thorough customer updates, broker feedback, and other pertinent action items that contribute to improved sales effectiveness.

 

Develops and maintains strong, positive, professional relationships across internal business units, to address and resolve service concerns identified internally or by the client.

 

Demonstrates a focus on issue resolution and elevates issues as appropriate.

 

Analyzes, monitors, and executes change requests for accounts throughout the implementation phase; ensures that defined service level agreements are met; uses forward thinking to make recommendations to ensure enrollment and service solutions are in place to meet the account’s needs and expectations.

Qualifications

Education & Experience

 

Bachelor’s degree in business administration, marketing or management

 

Four to six years of work-related experience

 

Understanding of Aflac/Aflac Group products and services affiliated systems, and

applicable operational policies and procedures

 

Or an equivalent combination of education and experience

 

 

Job Knowledge & Skills

 

Proficient in broker and industry practices as pertains to product, enrollment techniques, and service needs of the client

 

Experience in a service related area such as client services, sales support, coordinating activities associated with the processing of group enrollments (preferred)

 

Excellent negotiation, presentation, public speaking, written & verbal communication skills

 

 

Core Organizational Competencies

 

Action Oriented, Customer Focus, Adaptability, Listening, Ethics and Values, Integrity and Trust

 

 

Functional Competencies

 

Negotiating, Interpersonal Savvy, Presentation Skills, Organizing, Problem Solving, Decision Quality

Options

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