Aflac Group / US Sales Distribution
Local Account Executive, EXC
Drives growth in the existing book of business through client-facing re-enrollment, up-sell/cross-sell activity and facilitates resolution of escalated service issues for key brokers and accounts.
Principal Duties & Responsibilities
Responsible for contributing to sales growth goals through strong relationships with existing clients, and working collaboratively to develop solutions that improve enrollment growth opportunity.
In partnership with other market/sector sales professionals, proactively manages pre-renewal communications with the goal of enhancing re-enrollment effectiveness to drive persistence and profitability.
Responsible for recognizing cross sell and up-sell opportunities for new business and obtaining growth on the assigned block of business.
Attends/co-facilitates on-site, stewardship meetings to influence the renewal process; participates in finalist presentations and may offer pre-sale support.
Understands and leverages Aflac’s enrollment capabilities, services, and tools.
Develops and communicates ongoing enrollment strategy with both internal/external partners.
Works with career associates, brokers and clients to gather enrollment requirements, e.g.,
enrollment dates, number of employees, benefit participation rules, plans to be offered, type of systems currently used, SLA’s, enrollment type and key milestone dates.
Partners with sales representatives, provides thorough customer updates, broker feedback, and other pertinent action items that contribute to improved sales effectiveness.
Develops and maintains strong, positive, professional relationships across internal business units, to address and resolve service concerns identified internally or by the client.
Demonstrates a focus on issue resolution and elevates issues as appropriate.
Analyzes, monitors, and executes change requests for accounts throughout the implementation phase; ensures that defined service level agreements are met; uses forward thinking to make recommendations to ensure enrollment and service solutions are in place to meet the account’s needs and expectations.
Education & Experience
Bachelor’s degree in business administration, marketing or management
Four to six years of work-related experience
Understanding of Aflac/Aflac Group products and services affiliated systems, and
applicable operational policies and procedures
Or an equivalent combination of education and experience
Job Knowledge & Skills
Proficient in broker and industry practices as pertains to product, enrollment techniques, and service needs of the client
Experience in a service related area such as client services, sales support, coordinating activities associated with the processing of group enrollments (preferred)
Excellent negotiation, presentation, public speaking, written & verbal communication skills
Core Organizational Competencies
Action Oriented, Customer Focus, Adaptability, Listening, Ethics and Values, Integrity and Trust
Negotiating, Interpersonal Savvy, Presentation Skills, Organizing, Problem Solving, Decision Quality